Rally Apps has built the Dualem app as a Commercial app. This SERVICE is provided by Dualem Inc. and is intended for use as is.
Thank you for choosing Dualem. Your privacy and the security of your data are of paramount importance to us. This document serves as the official Privacy Policy for the Dualem app, provided to you by Rally Apps and Dualem Inc. It outlines our commitments and your rights concerning your personal information and privacy. By using the Dualem app, you entrust us with your data, and we are committed to using it responsibly and safeguarding it with the utmost care. This policy explains how we collect, use, share, and protect your personal information in connection with the Dualem app. We encourage you to read this policy carefully to understand our practices regarding your information and how we will treat it. You can access this privacy policy on the web at https://dualem.com/privacy_policy.html.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Dualem unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, namely your email address as a username for the app. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
User preferences
In addition to the personal information and log data mentioned previously, our app also collects and stores user preferences and settings to provide a personalized and enhanced user experience. This includes, but is not limited to, your language preference, theme selection, icon sizes, and any customizations you make within the app. To securely store and manage this data, we utilize Firebase (privacy policy linked above), a trusted third-party service provider. The use of Firebase ensures that your preferences and settings are securely stored and can be retrieved or modified whenever you use our service. This data is used solely for the purpose of enhancing your app experience by remembering your preferences and providing personalized features. We are committed to ensuring the confidentiality and security of your data, including your preferences and settings, in accordance with this privacy policy and the robust security standards provided by Firebase.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. To manage your cookie preferences, you have the option to adjust your browser settings. Most web browsers provide the flexibility to refuse cookies by default or to alert you when cookies are being sent to your device. You can usually find these settings in the 'Options', 'Settings', or 'Preferences' menu of your browser. For more detailed instructions, you may refer to the 'Help' section within your browser or visit the official website of your browser's developer. Please be aware that disabling cookies may affect the functionality and features available to you on the Dualem website, potentially preventing them from functioning fully. If you wish to delete cookies that are already stored on your device, you can typically do so from your browser's privacy or history settings, allowing you to remove all or some of the cookies based on your preferences.
The Dualem app does not use cookies explicitly. However, the app may use third party code and libraries that use cookies to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this app.
Website
Our website is hosted on Amazon Web Services (AWS), a leading cloud service provider known for its commitment to high standards of data privacy and security. AWS's comprehensive approach to cloud security includes physical, operational, and software measures designed to protect data integrity and confidentiality. As part of our commitment to safeguarding your personal information, we leverage AWS's robust data protection features, including encryption in transit and at rest, to ensure that your data is securely stored and managed. AWS's adherence to internationally recognized standards and certifications, such as ISO 27017 for cloud security, ISO 27701 for privacy information management, and ISO 27018 for cloud privacy, further underpins our dedication to maintaining the highest levels of data privacy and security for our users.
Data Retention Policy
Dualem Inc. is committed to only retaining personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision and improvement of our Service, compliance with our legal obligations (such as tax, accounting, and regulatory requirements), resolution of disputes, and enforcement of our agreements. Personal information will be retained and used to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, personal information is deleted from our systems and records in a secure manner. We also take measures to ensure that any third-party service providers with whom we share personal information adhere to similar standards of data retention. Our users have the right to request deletion of their personal data and their deletion of their account, subject to necessary exceptions permitted by law, by contacting us directly.
Secure Data Handling Procedures
At Dualem Inc., we prioritize the security of our users' personal and sensitive data through stringent secure data handling procedures. Our approach encompasses comprehensive measures including encryption, access control, secure data storage, and regular security audits. Personal and sensitive information is encrypted both in transit and at rest, ensuring that data is shielded from unauthorized access or breaches. Access to this data is strictly limited to authorized personnel who have a legitimate business need to handle such information, and they are bound by confidentiality obligations. We employ robust physical and electronic safeguards to secure our data storage facilities and servers. Furthermore, we regularly review and update our security practices to adapt to new threats and vulnerabilities, including conducting periodic security audits and vulnerability scans. In the event of a data breach, we have in place incident response plans to swiftly address and mitigate the impact, in compliance with applicable laws and regulations. Our commitment to secure data handling aims to maintain the trust our users place in us and protect their privacy and data integrity.
Service Providers
We may employ service providers and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service does not contain links to other sites outside of Dualem.com.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not
hesitate to submit your privacy inquiries at our privacy point of contact:
appsupport@dualem.com